Cookies page
Our cookie notice lists each tag we set, what it does and how long it stays; this page explains the data behind those tags and how you switch optional ones off.
LEGAL REFERENCE
Privacy Policy for Your lottery game Account
This policy explains what we collect when you open an account, how we hold it, and the control you keep over it. The same rules apply across our...
The data we holdYour cookie controlsIdentity checks at payoutWays to reach our desk
Where This Privacy Policy Applies
This policy covers the personal data we collect when you register, fund your account through JazzCash, Easypaisa, SadaPay, NayaPay or Raast, play in the lobby, or contact our desk. We act as the data controller for the details you hand us directly, and we follow the privacy rules of each supported region, so retention periods and the rights you can use may
differ depending on where you live. Where local law permits, we process your details to run your account, confirm your identity, settle withdrawals and keep the service secure. Where a specific use needs consent, we ask before that use begins. If a region changes its rules, we update this page first and mark the effective date. Payment app screens stay under that
provider's own terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR DESK
How to Reach Us About Your Data
Questions about your data can reach us three ways, and each one lands with the same team that handles account checks. Keep your registered mobile number handy so we can confirm who you are before we share anything from your account. Nothing is released without that step, even on chat.
Team online
Live chat
Our chat team answers account and privacy questions from 9am to 2am Pakistan time, and you can ask for a copy of your details in the same window.
Privacy email
Write to our privacy desk and we reply within two working days; include your registered mobile number so we can match the request to your account safely.
Account settings
You can change your contact details, close your account, or end marketing messages straight from the settings screen whenever you are logged in, on mobile or desktop.
POLICY WRITING STANDARDS
How We Draft and Check This Policy
Our policy is written by the same people who run sign-ups, withdrawal checks and support queues, so it matches what you meet on the platform. We date every version, keep old copies...
Who drafts it
The operations team behind sign-ups, payout checks and our support queues writes this policy, so the wording follows the checks our systems really run for your account.
Dated versions
Every update carries a date and a short changelog entry, so you can see which clause moved and read the older copy side by side without asking us.
Region checks
Before we publish, we match our wording against Pakistani requirements and the rules of every region where you can hold a lottery game account. Where those differ, we say so plainly.
Payment fields
JazzCash, Easypaisa, SadaPay, NayaPay and Raast integrations pass only the reference and amount a transfer needs; your password and play history stay with us. That split is deliberate.
Plain wording
We cut legal padding where a short sentence does the job, and each heading on this page answers one question you may have about your own details. Nothing is buried.
Your feedback
When a wording choice confuses more than a few account holders, we redraft it; messages sent to our privacy desk feed straight into the next version of this page.
ACROSS OUR PAGES
This Page Beside Our Other Notices
This page sits beside the other notices you accept when you open an account. Each one covers a different promise, and reading them together shows how your details move from registration through...
Terms of use
The terms cover conduct, account closure and payout rules; here we set out which details those rules create and how long we hold each record before deleting it.
Security page
Sign-in protection, device checks and password resets sit there; this policy explains what we log during those steps, why each log entry exists and how long it stays.
Payout rules
Withdrawal timing, document checks and limits live on that page; here you learn what identity data we verify, who sees it and when we erase the copies we no longer need.
Promotions page
Offers, eligibility and expiry terms stay with that page; this one explains what campaign data we keep so you can still see why a reward landed on your account.
Complaints path
If a decision about your account upsets you, the complaints page shows the sequence; this policy covers how we store the messages you send during that exchange and who reads them.
Data request form
Use that form to ask for a copy, a correction or a deletion; this page tells you what we need to confirm your identity before we act on it.
What You Meet on This Policy Page
Scroll this page and you will meet the same parts every time: a dated banner, jump links, plain headings, a table of the details we hold...
Dated header
A fixed banner at the head of the page shows the version number and the day this policy took effect, so you always know which text governs your account.
Jump links
Short links under the headline move you straight to retention, sharing, your rights or contact details, which saves scrolling on a phone when you are in a hurry.
Data table
One table lists each category we hold, the reason we hold it and the period it stays, so you can match a clause to a real record in your account.
Retention block
A short summary spells out the two to seven year windows we use, and why a payment record is kept longer than a game log on our systems.
Contact card
Chat, email and in-account messaging sit together in one block, with the hours our Pakistani desk answers, so you never hunt for a route.
Language clause
A line near the foot of the page states that the English text governs, and that we translate key clauses for supported regions when local rules ask for it.
Questions We Get About Your Privacy
We take your name, date of birth, mobile number, email and the payment handle you use, plus the device and session records our systems log while you play.
No. JazzCash, Easypaisa, SadaPay, NayaPay and Raast receive a reference and an amount; your password, session records and play history stay inside our own systems and nowhere else.
Between two and seven years, depending on the region and the type of record, after which we delete or anonymise anything we no longer need for account checks.
Yes. Send the request through chat or email, we confirm your identity, and we return a readable file within the timeline your region allows. No charge applies for the first copy.
We set a small number for sign-in, language and security, and you can turn the optional tags off in your browser without losing access to your account or your balance.
We date every version, flag the clauses that moved, and message you inside your account before a material change takes effect in the region where you live and play.